Employment Opportunity: Victim Services Coordinator (HRM)


Title  Victim Services Coordinator 

Job Posting  Halifax Regional Municipality is inviting applications for the permanent position of Victim Services Coordinator, Halifax Regional Police.   We encourage applications from qualified African Nova Scotians, racially visible persons, women in non-traditional positions, persons with disabilities and Aboriginal persons.  HRM encourages applicants to self-identify.

Reporting to the Staff Sergeant i/c of Operational Support, Patrol Division, the Victim Services Coordinator is responsible for the leadership, management and coordination of the day to day operations of the Victim Services Unit, which is designed to provide information, support, counselling and referral needs to victims of crime. The Victim Services Coordinator is responsible for the design, development and implementation of effective business practices to address the service demand of police, criminal justice agencies, victims and citizens.

DUTIES AND RESPONSIBILITIES:•Develop training manuals and workshops on victim issues and services and deliver to staff including police officers and volunteers

•Motivate, empower and coach staff and volunteers to improve quality services

•Develop maximum performance team by coordinating effective team building sessions

•Document and deliver performance enhancement and corrective action

•Schedule work shifts and facilitate regular team meetings for staff and volunteers

•Complete performance appraisals, training and development plans and performance objectives and reviews

•Responsible for standardization of case file management practices for section

•Screen daily police reports for follow-up by staff and volunteers

•Respond to information requests and referrals from police officers and public

•Respond to regular requests for information from external contacts such as Department of Justice, Child Welfare and community agencies,

•Provide case file and criminal justice system information to victims upon request

•Complete regular file notes on case files

•Review and close out case files on monthly basis

•Coordinate and prepare monthly and yearly case and volunteer statistical reports

•Provide analysis on statistical trends for intimate partner violence

•Prepare yearly budget for unit

•Coordinate and supervise the HRP/RCMP Domestic Violence Coordinator program

•Research and write funding proposals and oversee grants

•Design, develop and implement program evaluations, policy and procedures and protocols for program development

•Develop operational and strategic plans for unit

•Confer and coordinate with agencies to develop referral processes and protocols

•Prepare and present reports to Police Commission, senior management, government and community organizations

•Conduct interviews with media

•Coordinate and deliver public education and training on victims issues to police and community agencies

•Design, develop and oversee program publicity material

•Participate on Metro Interagency Committee on Family Violence and other community advisory and governmental committees

•Act as a liaison between community agencies and police department.


Education and Experience:•Post secondary degree in the area of Social Science, Criminology, Social Work, Adult Education with 3-5 years of progressive management experience

•Extensive experience in the field of victim services;

•Extensive program management experience;

•Proven ability to work effectively in a cross-disciplinary environment and with multi-disciplinary stakeholders.

•Extensive knowledge of issues relating to domestic or intimate partner abuse

•Excellent knowledge of community resources

•Strong leadership skills

•Experience in public speaking, education, training and facilitation

•A suitable combination of education and experience will also be considered

•Valid driver’s license

Security Clearance Requirements:  Candidates being considered for the position of Victim Services Coordinator must successfully meet the security clearance requirements administered by Halifax Regional Police, which include, but are not limited to, a pre-employment polygraph.

Competencies:  Analytical Thinking, Communications, Conflict Management, Customer Service, Decision Making, Managing Change, Organization and Planning, Organizational Awareness, Teamwork and Cooperation and Valuing Diversity.

WORK STATUS: Permanent full-time
HOURS OF WORK:  Core hours are 8:30 a.m. to 4:30 p.m., Monday to Friday, 35 hours per week.
SALARY:  Range of $65,000 - $95,500, Level P2 Non Union.  Salary will commensurate with education and experience.                
WORK LOCATION: 7 Mellor Avenue, Dartmouth, NS
CLOSING DATE: Applications will be received up to midnight on May 17, 2017.

During the recruitment process, applicants have the right to request accommodation.  Applicants invited to participate in an assessment process (such as an interview or testing) and who require accommodation, should discuss their needs with the Recruiter when invited to the assessment process.

Qualified HRM retirees may also be considered for competitions if other qualified candidates are not available, and the retiree possesses specialized knowledge and/or a unique skill set not otherwise available. In these circumstances, a form of employment may be offered, including term and/or contract employment.